Henry Carter Hull

From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and...

Does the idea of going to a cocktail party make your palms sweat and your mouth go dry? You're not alone: Most people suffer from minglephobia, a secret terror of large parties. Jeanne Martinet's tried-and-true cure is her unique system of techniques and strategies for overcoming social fears. Now you can relax and thrive at any business or social event! Updated with dozens of brand-new field-tested tricks, tips, lines, and maneuvers, The Art of Mingling...

Offers a concrete, step-by-step approach for understanding and conducting difficult conversations, including how to prepare for a tough conversation, how to start it, how to reduce defensiveness, and how to keep it constructive.

Assertive communication skills with clients/residents are highlighted. The ability of assistants to communicate effectively is the key to the quality of care they are able to provide. Aging, disease processes, and other chronic conditions may lead to behavior changes. This program illustrates strategies for effective communication.

Assertive communication skills with clients are highlighted. The ability of assistants to communicate effectively is key to the quality of care they are able to provide.

Make Peace with Anyone is the first book that shows readers how to quickly resolve any situation, no matter how long it's been going on, or how many people are involved. The techniques and psychological strategies presented here are simple, easy to understand, and work...fast. In this book readers will learn how to: *End any family feud *Get an apology from anyone *Jumpstart any relationship or friendship *Handle any passive-aggressive person *Get...

An ode to the dwindling art of letter writing explores its potential salvation in the digital age, chronicling the history of letter writing as reflected by love letters, chain mail, and business correspondence, while surveying the role that letters have played as literary devices.