Effective Apology : Mending Fences, Building Bridges, and Restoring Trust
(eBook)
Author
Published
[Place of publication not identified] : Berrett-Koehler Publishers, 2009.
Physical Desc
1 online resource (264 pages).
Status
Description
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Format
eBook
Language
English
ISBN
9781609944575
UPC
9781609944575
Notes
Restrictions on Access
Access limited to subscribing institutions.
Description
There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves-maybe more often than we realize. But we don't need more apologies, says John Kador-we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world-when and how to apologize, in what medium, and how to make it stick-is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.
System Details
System requirements: Adobe Digital editions.
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Citations
APA Citation, 7th Edition (style guide)
Kador, J. (2009). Effective Apology: Mending Fences, Building Bridges, and Restoring Trust . Berrett-Koehler Publishers.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Kador, John. 2009. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. Berrett-Koehler Publishers.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Berrett-Koehler Publishers, 2009.
MLA Citation, 9th Edition (style guide)Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Berrett-Koehler Publishers, 2009.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouped Work ID
89170d94-efbe-3b5e-061d-80c1d0f13a6b-eng
Grouping Information
| Grouped Work ID | 89170d94-efbe-3b5e-061d-80c1d0f13a6b-eng |
|---|---|
| Full title | effective apology mending fences building bridges and restoring trust |
| Author | kador john |
| Grouping Category | book |
| Last Update | 2024-05-15 02:01:00AM |
| Last Indexed | 2024-05-21 03:56:34AM |
Book Cover Information
| Image Source | coce_google_books |
|---|---|
| First Loaded | Jun 15, 2022 |
| Last Used | Dec 16, 2023 |
Marc Record
| First Detected | Sep 03, 2021 09:56:07 AM |
|---|---|
| Last File Modification Time | Jul 05, 2023 02:19:50 PM |
MARC Record
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| 520 | |a There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves-maybe more often than we realize. But we don't need more apologies, says John Kador-we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world-when and how to apologize, in what medium, and how to make it stick-is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before. | ||
| 538 | |a System requirements: Adobe Digital editions. | ||
| 588 | 0 | |a Print version record. | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Skills.|2 bisacsh | |
| 650 | 0 | |a Crisis management. | |
| 650 | 0 | |a Business communication. | |
| 650 | 0 | |a Corporations|x Public relations. | |
| 650 | 0 | |a Apologizing. | |
| 650 | 0 | |a Corporate image. | |
| 655 | 0 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version:|a Kador, John.|t Effective apology.|d San Francisco. : Berrett-Koehler Publishers, 2009.|z 9781576759011 (pbk. : alk. paper)|z 1576759016|w (DLC)2009002120 |
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