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Author
Series
Publisher
Berrett-Koehler Publishers
Pub. Date
2009.
Language
English
Description
There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves-maybe more often than we realize. But we don't need more apologies, says John Kador-we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities...
Author
Series
Publisher
Berrett-Koehler Publishers
Pub. Date
2009.
Language
English
Description
Talk is powerful. Engaging in the right conversation at the right time is key to both personal and organizational success. And it isn't just 'difficult' conversations that matter. The Four Conversations clearly demonstrates it is the everyday dialogue we have with one another that is critical. Armed with a solid body of research and their own first-hand observations, Jeffrey and Laurie Ford identify four types of conversations that every one of us...
Author
Series
Publisher
Berrett-Koehler Publishers
Pub. Date
2009.
Language
English
Description
What motivates people to do their best work in any endeavor they undertake? Management theory and practice has traditionally focused on elements that Kenneth Thomas calls 'extrinsic motivators': pay, benefits, status, bonuses, commissions, pension plans, expense budgets, and the like. While these are powerful motivators, particularly in command/control job situations where workers have little or no say in how the job is managed, by themselves they...
Author
Series
Publisher
Berrett-Koehler Publishers
Language
English
Description
10TH ANNIVERSARY EDITION, REVISED AND UPDATED In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Newly promoted but struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: "What is the secret of great leaders?" His reply -- "great leaders serve" -- flummoxes her, but over time he reveals the five fundamental ways...
Author
Series
Language
English
Formats
Description
Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. It's the sustainable competitive advantage that will distinguish the winners from the losers. Nevertheless, it's frequently back-burnered. When asked why, managers say the number one reason is that they just don't have time-for the meetings, the forms, the administrative hoops.But there's a...
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