Eliza Foss
Author
Language
English
Formats
Description
Bestselling authors Frances Frei and Anne Morriss champion a bold redefinition of leadership and offer a real-world guide for unleashing greatness in other people and, ultimately, yourself.
When leaders want to improve, they find an abundance of ideas to help build themselves up. They're told to identify and develop natural-born strengths, to mine their failures for insights into what they need to change, and to work hard to correct any real or perceived...
Author
Language
English
Description
Are you meeting your customers demand for great service and saving money at the same time? If not, you’re at a serious disadvantage missing out on building a sustainable business that’s profitable, scalable, and capable of delivering excellence every day. In Uncommon Service, Harvard Business School professor Frances Frei and coauthor Anne Morriss bring a provocative new argument to the table: that companies must dare to be bad in order to be...